What service does BVHH provide?
Among the services we will provide for our members are:
- Transportation: For those unable to drive to medical appointments, grocery shopping, errands, etc. This service is intended for those who can walk independently or with a cane/walker.
- Companionship: Friendly visits in person or by phone, walking visits.
- Help around the house: Changing light bulbs, light yard work, taking out trash, flipping a mattress, etc.
- Technology assistance: Computer, TV or phone help.
- Social events: Occasional potlucks and get-togethers.
- Other services: To be decided upon request and volunteer availability.
How will volunteers be vetted?
In addition to an application process, there will be a criminal background check for every volunteer. For volunteer drivers there will also be a driving record check and verification of current driver license and automobile insurance. Volunteers are asked to pay a one-time nominal fee for these background checks. BVHH may update background checks for our records to stay current and will notify volunteers beforehand.
Will there be liability insurance to cover any problems resulting from the actions of a volunteer?
Yes. While each volunteer’s auto insurance will be the primary insurance for transportation services, the Village does have an umbrella liability policy.
What if I need a service that isn’t listed?
Services that are not described on our website may be considered on a case-by-case basis. For example, a member requested sewing services, and a volunteer was able to fill that request.
How far in advance should I schedule a request?
Members are asked to make a request at least a week in advance of the date for which the service is needed. Members are encouraged to make the request as soon as they become aware of the need.
Will volunteers fill all my requests?
We will make an effort to fulfill your request, depending on volunteer availability. But we cannot guarantee that we will be able to match all requests with an available volunteer.
Who pays for what?
Volunteers who are driving members will not accept money for gas. However, members who receive rides will be responsible for tolls or parking charges.
What about wheelchairs?
The member needing services must be “ambulatory,” which means members are either walking independently or with the assistance of a cane or walker. No more than a guiding hand or arm to lean on may be required of the volunteer.
Can I be both a member and a volunteer?
Yes. Some members who are able to help others may not need services right now but want to join so they know services will be there for them if they need them in the future. Also, people needing some of our services may be able to help their neighbors in other ways, and we welcome their contributions.